Leopard Alert
 
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Frequently Asked Questions

General FAQs

What is TC Leopard Alert?
TC Leopard Alert is an emergency notification system that allows Temple College to quickly communicate health and safety-related emergency information through text message or email.
What is e2Campus?
TC Leopard Alert is powered by the e2Campus mass notification system. E2Campus allows time-sensitive messages to be sent to the mobile phones, email, and/or pagers of TC Leopard Alert subscribers—regardless of location.
Will I receive unsolicited messages ("spam") on my mobile phone or email account?
No. TC Leopard Alert and e2Campus enforces a Zero Spam policy that clearly prohibits unsolicited messages. Furthermore, e2Campus cannot and will not sell the contact information of TC Leopard Alert subscribers to third-party marketers.
Will this cost me anything?
Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (like 10 cents per message) to receive Short Message Service (SMS) text messages. For those with unlimited text messaging plans, there would be no additional charge.
What is a selective mass notification system?
A selective mass notification system is defined as a platform to deliver a notification to an entire audience by all means necessary, therefore creating comprehensive coverage to increase the odds that a particular subscriber received the notification in a timely manner. Subscribers can be notified immediately by text message or e-mail, based on their notification preferences.
What is a notification?
A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information. For TC Leopard Alert, a notification will arrive in the form of a text message or e-mail, based on your message delivery selections.

TC Leopard Alert/e2Campus Account

Can I change my contact preferences?
Yes. You can log in to your account using your e2Campus account name and password to change your account settings and add different e-mail addresses or phone numbers.
How do I opt out of (remove myself from) receiving e2Campus alerts?
To opt-out, simply log into the TC Leopard Alert site with your TC username and password. Under the "services" tab, click "delete" next to the appropriate phone number or e-mail address to stop e2Campus alerts from being delivered to you. You may opt-out of e-mail alerts only, SMS text message alerts only, or the entire service.
How do I control how I receive notifications?
You are given an opportunity to choose whether you want to receive notifications via text message on your cell phone or by e-mail. You can also specify one other alternate contact number and e-mail address.
Can I receive TC Leopard Alert notifications somewhere other than a pager or cell phone?
E2Campus lets you specify up to two e-mail addresses for notifications to be sent to and offers an Really Simple Syndication (RSS) feed for TC Leopard Alert notifications, so you can add it to your news/RSS reader or personalized home page/blog.
Will I be notified before my account expires?
Yes. You will be notified via text message or by e-mail that your account is nearing expiration and directed to log in to TC Leopard Alert to choose a new opt-out date.

Enrolling in TC Leopard Alert

How do I sign up for e2Campus alerts?
If you are a student or employee, you may sign up through the TC Leopard Alert Web site. Log in with your TC ID and password and follow the simple sign up process. Once you are finished, the system will send you a test message to ensure you have correctly entered your information.
Does the service work on multiple cell phone networks?
Yes. E2Campus is a cross-carrier service. See a list of wireless carriers supported.
Do I need to install software on my phone?
No. E2Campus uses industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

Troubleshooting for TC Leopard Alert

What can I do if I didn't get the verification/validation code that was sent by e2Campus when I signed up for TC Leopard Alert?
Log in to the TC Leopard Alert site and check your phone number and provider. If your number or provider is incorrect, then click on "Change Status" to update and resend a validation code. If you still do not receive verification, you'll want to check with your provider regarding what your service or plan includes.
Is there any way to test my phone to see if SMS text messaging works on it?
The simplest way is to have a colleague or friend try to send you a text message, and then, you send them a return text message. If either does not work, you'll want to check with your provider about what your plan or service includes. If you can send and receive messages, then visit the e2Campus cell phone test page to ensure you have chosen the right cellular phone carrier/provider.
What happens if I don't get the campus-wide test message?
If you didn't get the campus-wide test message, then follow these procedures:
  1. Have a colleague or friend send you a text message from their cell phone. If this doesn't work, skip to step 3.
  2. If you are able to receive a message, then visit the e2Campus cell phone test page to test your service with them. If you receive their test message then the service is enabled and you'll want to log in to TC Leopard Alert to verify your account information. If not, e2Campus can be reached directly at (800) 936-3525, option 0.
  3. If you were not able to receive a text message from a colleague or friend, then you'll need to contact your cellular service provider for assistance with your service, plan or mobile device.
  4. If after completing these steps you are not able to receive a test call, contact Temple College Help Desk at (254) 298-8450 or by e-mail at techsupport@templejc.edu.